We've compiled this list to make your choices easier and share the questions and answers we've heard from others.
Q: Is this special Groupon package good for two people at this incredible price?
A: YES! This incredible Groupon is valid for up to two adults.
Q: Where and what is the Stevenswood Farmhouse property?
A: The Stevenswood Farmhouse Mendocino are in direct proximity to the main lodge in Little River on the Mendocino Coast. The Farmhouse style B&B property is a cluster of cute cottages and farmhouses within a short 5 minute stroll to the main resort, in a decidedly Mendocino style, in a vibe and personality that more reflects the area, with rustic touches, and farmhouse charm for this rural locale. This limited service, B&B style plot is located just 2 minutes South of the Village of Mendocino, on the Mendocino Coast. The Farmhouse property has no ocean views, but is very close to beach trails and headlands trails, with access just steps from the farmhouse.
Q: I don’t know if my stay is going to be for two weekday or weekend nights, is the weekend package good for all 7 days?
A: YES! The 2-night weekend package just removes the Sunday through Thursday restriction and allows two nights consecutively on a pre-paid voucher.
Q: I want to stay TWO NIGHTS, how do I do this?
A: You can either buy the 2 night certificate for $ 299, or buy ONE of the one night certificates. With the $ 299 one, you can book any eligible nights. With the $ 99 certificate, you can only stay a Friday or Saturday night with additional fees of $ 100, payable upon booking, plus it’s just for ONE night and can not be combined. Additional nights will be offered, subject to availability, online when making your reservation. These are just $ 199 additional per additional (available and eligible) add-on night, regardless of whether you’ve elected to upgrade to a more expensive room or category.The $ 99 voucher CAN NOT be used with another $ 99 voucher for the same visit over any 30 day period. If you do, the booking is subject to a $ 100 "accommodation fee" applicable to the booking when it is processed. Remember that any stay that includes a Friday or Saturday night carries a 2-night minimum. Breakfast is included each morning.
Q: Can I combine this Groupon with other offers discounts or the same Groupon to stay multiple nights.
A: No, unfortunately this great deal is designed for use as ONE PER CUSTOMER, COUPLE or HOUSEHOLD PER VISIT over any 30 day period. Similarly, we can not double up on discounts, promotions or special packages by allowing use of more than one eligible discount per visit, so for instance, we are not able to apply a seniors discount or AAA discount to your charges in addition to honoring the Groupon special voucher. By special request from Groupon, we are allowing guests who want to stay THREE NIGHTS to combine a 2-night and one night voucher to do so. Of course, you can always add as many additional discounted nights as desired (subject to availability), when you book your stay online.
Q: Do you allow Pets?
A: YES! All Stevenswood Properties are 100% Pet Friendly. There is a $ 25 pet fee per pet, per stay (not per night). This is a non-refundable fee, (not a deposit). Full pet policy and details: stevenswood.com/pets.html
Q: Are there pictures of the property and rooms online?
A: YES! We have a few snap shots here ( http://is.gd/farmhousephotos ) to give you an idea. We are constantly upgrading and upgrading so we don't have any professional photos done yet, but check back at this same link often for the latest ones.
Q: Do you allow smoking?
A: All Stevenswood Properties are NON-SMOKING.
Q: Do you allow kids?
A: Well behaved children are always welcome. Additional fees will apply and be sure to let us know in the booking notes the number and ages of the children/additional persons. The fees are $ 50 for any extra-person over 14, and $ 25 for infants up to 13 years. This fee includes breakfast. Upgraded rooms are additional.
Q: How do I buy or book this package?
A: The steps are easy!
1) Buy the Groupon online before it ends!
2) Send a blank email, once you receive your credentials (After the deal closes!) to the special email on your voucher.
3) Follow the instructions in the auto-reply link you'll receive. It will include a calendar of room availability, upgrade options and much more.
Q: I’ve stayed at Stevenswood before and loved it! Do I still get to enjoy the main features of the property?
A: Guests staying in the Stevenswood Farmhouse properties enjoy full resort access, privileges and amenities of the nearby Stevenswood Spa resort, including use of the compact ocean view fitness room, complimentary use of either of the two canyon rim hot tubs, one of which is private and can be reserved at no cost at the welcome desk, use of the 2-person sauna anytime, access to the ocean view decks, full service, sit down complimentary breakfast each morning back at the main lodge and much more.
Q: How do I know which room is best, which one I will like the most, or what they look like?
A: There are some pictures online here ( http://is.gd/farmhousephotos ), but when you book any room at Stevenswood, you are generally booking a particular room type and not necessarily a particular room. Room assignments are made by the yield management person, usually the night prior to arrival. Special notes or requests are always taken into consideration and we would never make a downgrade, unless there was some unexpected problem like a water leak or something serious.
Q: How do I pick the room I want?
A: There are several different themes and styles in the Farmhouse property, and when you’re ready to book your special package, you’ll send a blank email the address on your Groupon voucher. You’ll receive an autoreply with a booking link right back. On this link you’ll be able to select the features and room types that suit your travel dates and needs. When you book it online, you can also type in any special needs you might have, room preferences, etc.
Q: CAN YOU CHECK TO SEE IF MY PARTICULAR DATES ARE AVAILABLE?
A: No, regrettably, you can not check dates prior to having your credentials with the special email address. You’ll be able to do this as soon as the Groupon deal closes. So, if you have VERY SPECIFIC travel dates that only work for you, this may not be the best deal for you, but since you can always cancel the Groupon at any point prior to booking, you are safe in giving it a try.
Q: Which rooms are eligible for this particular promotion.
A: The Stevenswood Promotions team (not reachable by phone) sets up these rooms for this promotion, however, if there is any reason you can’t find a room and dates that work for you, you can simply return your voucher for a full refund. Dates can only be checked by you, and only online, and only after the voucher is purchased. Some rooms have capacity for additional persons, and you can make the selections from available rooms when you book and redeem your package online. There are fees for children, starting at $ 25 each, but this includes their breakfast as well.
Q: If I buy this now, do I have to redeem it today?
A: NO, once you buy the package, you’ll receive your credentials a few days later. You’ll follow the instructions on the credentials to redeem them. You can not redeem it until you get the voucher.
Q: Can I buy this now, book it online and then convert it after I get the voucher.
A: No.
Q: What is the cancellation / change policy?
A: Bookings made under this special promotion can not be cancelled or changed once a confirmation number is generated by our system. For bookings in the far distant future, 90 days or more, or reservation requests submitted within the last 24 hours, we can often allow a one time DATE CHANGE (no downgrades, or refunds), subject to availability and the same original terms. To request such date changes, under these extraordinary circumstances, please email the details to: changes@stevenswood.com
Q: What do I have to pay – besides paying Groupon for the deal?
A: The only required charges are any applicable taxes. These are collected by credit card when you make the online booking. At that same time any elected, (optional) add-ons or upgrades would be charged as well, such as selected room upgrades, additional children, adults and/or pets, add-on nights, and special add-on deals offered on the settlement screen of the booking engine. There are NO eco-fees, resort fees, or other “fees” of any kind, even breakfast (option gratuities additional) is included!
Q: Is this a per person price or can it be used for two.
A: THIS AMAZING GROUPON is priced for two! Either one of the two offered packages is based on 2 adults.
Q: Does this Groupon include all fees and tax, and if not, how much would those add to the cost? Thanks!
A: Nope. Sadly taxes are a way of life. So, you’ll be charged upon booking the applicable taxes, but they aren’t that bad. Expect them to be around 11% total. Plus at Stevenswood you never pay for any of the following: Parking, WiFi, Local or Long Distance Phone Calls, Breakfast, Hot Tubs, Fitness Room, Sauna or Concierge Services.
Q: Is every room eligible for this Groupon?
A: All of our Standard Farmhouse Style Rooms in the nearby Farmhouse property are eligible (subject to the terms and restrictions, including availability). You may decide to expand your savings even more and splurge on a bigger room, a private cottage with 2-person jetted bath, or a larger suite with room for up to 4 persons. These available and optional choices will be offered at special discounted rates, on the same calendar link where you make the reservation.
Q: How far in advance should I, or can I make my reservations under this Groupon deal?
A: We take bookings up to ONE YEAR in advance, and we recommend making your earliest possible reservation request, once you have some dates in mind, and AFTER the promotion stops running. Room inventory is limited, but we always try to work with people and often we’ll have upgrades available that opens up our inventory for a supplemental charge. Generally, we suggest thinking of some dates that work for you, and sending your blank email to the special email address you’ll receive on your Groupon. Remember, your stay must conclude before January 31st, 2012.
Q: How much are the “room upgrade” charges? Is it different for weekdays versus weekends?
A: Upgrades vary based on the market rate of the room for the date(s) of stay. You can expect on a typical stay, if you upgrade, say to a suite, the upgrade for the Groupon night(s) might be:
- Around $ 50 to $ 79 per night.
These are determined by our projected occupancy for that night in question.
Q: I don’t understand this promotion, can I call someone to explain it to me?
A: Thank you for asking, however, we are not setup to handle the influx of calls during a major Groupon promotion like this. Our 3rd party reservations center is here to book regular credit card paid reservations, not promotional deals. We have created this dedicated blog to address the most commonly asked questions, however, the promotions team can also reply to email inquiries at stay@stevenswood.com
Q: How do I book the spa treatments that I have a credit towards under this special package?
A: After you book your lodging reservations you’ll receive a confirmation email with instructions on booking. It will be very easy. Just sign your treatments to your room during your stay and the credits will be applied before your folio is settled on the afternoon of your check out. We’ll email you the final bill then too.
Q: What time is check-in and check-out?
A: Check in time is between 4:00 PM and 8:00 PM, we recommend 4:00 PM to 6:00 PM for best results. Check out time is 11:00 AM. Late arrivals and late check outs are very difficult due to our small scale.
Q: How do I get the credits that are part of this deal?
A: Simply sign your services that you enjoy during your stay to your room. The credits will be applied to your balance before your folio is settled on the afternoon of your check out. We’ll email you the final bill then too.
Q: Where is your property located?
A: The Stevenswood Farmhouse property is located just a 5 minute stroll from Stevenswood Spa Resort, about a 2 minute drive from the Village of Mendocino, along the Northern California Coast, about 3 hours from the Golden Gate Bridge.
Q: How can I book my dinner reservations?
A: Simply visit www.stevenswood.com/dinereserve.html
Q: What time is breakfast?
A: We don’t current accept reservations for our complimentary breakfast. The start time is usually 8:00 AM or 8:30 AM, depending on our occupancy. Be sure to ask when you check in. During peak times, you may experience some service delays since we don’t accept reservations, your patience is sincerely appreciated.
Q: What credit cards do you accept?
A: We welcome American Express, Visa, MasterCard, Discover, CarteBlanc and JCB Cards.
Q: What is average price for a spa treatment in the at the main resort?
A: Our most popular treatment is the Swedish Massage (:55 min) for just $ 125.00 (before any credits). (Plus optional gratuities)
Q: Can I give my Groupon to someone?
A: Yes, of course, as long as you haven’t already booked your stay (redeemed it).
Q: Is the Groupon considered redeemed when I book the stay, or when I get there?
A: It is redeemed when you book your stay. Please have your credentials handy when you’re ready to book the dates online.
Q: Are “credentials” the same as the Groupon Purchase Confirmation that comes as an email after purchasing the Groupon?
A: You'll need both the Groupon number and the unique Bar Code - which only appears after you print or display your Groupon. Have both handy when you book this special package (online bookings only). Start by sending a blank email to: wow@stevenswood.com once you have both numbers.
Q: Not valid 9/2/11-9/4/11, 9/9/11-9/10/11, 11/13/11-11/13/11, 11/24/11-11/27/11, 12/23/11-1/2/12.
I am trying to clarify the not available dates because it looks like there’s a typo in there.
I am interested in staying on Nov 11 and Nov 12. The fine print says it’s not valid from 11/13/11 to 11/13/11. Is that supposed to say 11/11/11 to 11/13/11?
A: Yep, it's a typo, or Gypo? For clarification, it can not be used on 11/11 &/or 11/12, and basically any holidays.
Q: are the $99 rooms in the main lodge?
A: No, for the special package, (both versions) are in our nearby Farmhouse B&B property, a quick 5-minute stroll from the main lodge.
Q: Is the $299 offer $299 for both nights?
A: The $ 299 package covers 2 adults for 2 nights. Taxes are additional.
Q: If you look on their website, there are only 2 room that are farmhouse style, so I believe that is what this groupon is for. You have to go online and see what dates they have available. May want to do that first before booking.
A: Thanks for the advice Elaine, but this is WRONG information. Please do NOT look for inventory on the main site. Follow the instructions and you'll be fine.
Q: With the dining room closed on Wed, what would one do with the $25 dining credit?…. would this go towards the spa maybe?
A: YES, you can either bank the credit for a future overnight stay or apply it towards a SECOND spa treatment.
More questions are being added continuously, but if you don’t see one that matches yours here, send it to us by email to: stay@stevenswood.com
We’ll get back to you as soon as we can!
